Why Ethical Debt Collection Builds Better Business

Aggressive tactics may yield short-term wins but damage long-term trust. Ethical collection—rooted in empathy, transparency, and compliance—delivers sustainable results.

Benefits of Ethical Collection:

• Higher repayment rates through cooperation
• Fewer complaints to the Central Bank of Kenya
• Stronger client retention post-recovery
• Alignment with Data Protection Act (2019)

We train our agents in CBK’s Fair Debt Collection Guidelines and use respectful communication at every touchpoint.