Consumer Rights During Debt Collection (Per CBK Guidelines)

The Central Bank of Kenya’s Principles for Fair Debt Collection protect you:

• Collectors must identify themselves and their firm
• No calls before 7 AM or after 7 PM
• You can request all communication in writing
• You have 30 days to dispute the debt

Violations? Report to CBK or the Office of the Data Protection Commissioner. At Leap Options, we exceed these standards.